Free shipping for orders over €100 !


Answers to your questions

We do offer expedited shipping at this time for orders over 100 €

Processing time for orders is :

3-6 *business days in France
3-8 *business days in Europe
5-12 *business days internationnaly

These times may be extended during holidays, launches/restocks, limited edition releases and promotions.

*(business days do not include weekends or holidays)

 
Please note, we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following :any government prohibition of cirulation, natural occurrences, air/ground transportation strikes/delays, customs, or transfers from MAIL to international mail carriers.

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Don't worry, you have 14 days starting from the order reception date. You only have to follow the 2 instructions below:


Return through your local post office, at your own expense, the article(s) in the package. You just have to seal it with some tape and join the filled attached sheet on what already appears your order number. Don't forget to indicate your address on the back of the package.


Return address: Do you green SAV - 21 rue de la gaité - 92140 Clamart - France


NB: Don't send it as a registered package, nor by another carrier than your own local post office, otherwise the package would be automatically sent back to you. Choose the option to simply slide in a mailbox.
At the same time, proceed to the request of return on the website from your account and select the order corresponding to the article(s) you want to return. We shall answer it at the time of its treatment, but this doesn't prevent you from sending it by post in parallel.


How is my return treated after its shipping back ?


The treating time is quite long, especially during August and during busy periods, but don't worry, it will be done in the safest automated way, so no need to ask us if we received your receipt, you'll just have to wait for our e-mail when it will be treated.
You have the possibility on the return sheet attached to the package to choose the return mode :

- by code to reorder with free shipping what ever you want. You can use this code serveral times, but you will get free shipping only once. The code will appear directly on your customer account, no more action is necessary to do, you can find it there, when you connect.

- or by refund.

 

We, by right, DYG can refuse any return that does not respect the return conditions above. Any messed, dirtied or washed article won't be accepted.
DYG reserves the right to refuse any returns at any time.

Washing 30° C (86° F). No dry machine. Washing your lingerie in a special lingerie net, or in a pillowcase, will prevent the pieces from getting damaged from the smallest metallic object you can have in your whash machine. Make sure to close the back of the bras so they don’t hang. Never iron the elastic bands. Steam without touching the fabric will make your pinewood lingerie shine !

Yes sure, this is the unique, the amaizing and home made pinewood fabric you will find online ! 100% home made. 100% pinewood underwear and clothing.

For customer service inquiries, please contact via chat online.
If we are not connected, we will receive your message on our mail box, please do not forget to write your email adress in order for us to be abble to contact you.

We do our best to respond to all customers asap, during business days.
Inquiries are answered in the order they are received ; please do not send multiple chats online or emails, as this will place you at the end of the queue.