Try to contact us immdiatly on chat onlive in case your order is not in the process and leave your order number and message. Bit take note that if your order is already in the process we can not do anything to change adress informations.
Please note that the customer is responsible for the accuracy of the information provided on his account before placing his order, such as the delivery address. DYG® can not be held responsible for lost orders due to incorrect address information entered by the customer.
Just reinsert all the numbers from the card instead of the Chrome automatic fill in
Yes, sure ! ONLINE WEBSITE IS ACCEPTING
AND PROCESSING ALL ORDERS
EXTENDED RETURN DELAY to 14 days after the end of containment.
Yes sure, just send us a chat message (if we are not online we will receive it directly on our email box) with your order number or email we will prepare it and ship it later.
For all orders starting from confinement : Extended return delay : at the end of confinement + 14 days : it means after the end of confinement, you still have 14 days to return.
(usually : Return by 14 days starting from the order reception date).
The site remains open and operational with respect of all the security measures
Complete the informations below to create your e-gift card, validity for a period of 1 year.
The amount can be used in several times, the details and history will appear directly on consignee's account.
If the amount is over 100€, shipping is free (free shipping only once).
once the order has been validated, delivery directly to the consignee by email (included your private message).
For customer service inquiries, please contact via chat online.
If we are not connected, we will receive your message on our mail box, please do not forget to write your email adress in order for us to be abble to contact you.
We do our best to respond to all customers asap, during business days.
Inquiries are answered in the order they are received ; please do not send multiple chats online or emails, as this will place you at the end of the queue.
Yes sure, this is the unique, the amaizing and home made pinewood fabric you will find online ! 100% home made. 100% pinewood underwear and clothing.
Washing 30° C (86° F). No dry machine. Washing your lingerie in a special lingerie net, or in a pillowcase, will prevent the pieces from getting damaged from the smallest metallic object you can have in your whash machine. Make sure to close the back of the bras so they don’t hang. Never iron the elastic bands. Steam without touching the fabric will make your pinewood lingerie shine !
No action is required to log out, it is automatic after 30 minutes of inactivity or by closing your browser.
Click on the figure on the top of your screen.
We do offer expedited shipping at this time for orders over 100 €
Processing time for orders is :
3-6 *business days in France
3-8 *business days in Europe
5-12 *business days internationnaly
These times may be extended during holidays, launches/restocks, limited edition releases and promotions.
*(business days do not include weekends or holidays)
Please note, we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following :any government prohibition of cirulation, natural occurrences, air/ground transportation strikes/delays, customs, or transfers from MAIL to international mail carriers.