Refunds are automated via the bank, and are carried out on the means of payment used only for the payment.
For information, we do not intervene directly, we give the bank the information of the amount and the bank makes the refund in an automated way.
Extended return delay : at the end of confinement + 14 days : it means after the end of confinement, you still have 14 days to return.
(usually : Return by 14 days starting from the order reception date).
The site remains open and operational with respect of all the security measures
You only have to follow the 2 instructions below:
Return through your local post office, at your own expense, the article(s) in the package. You just have to seal it with some tape and join the filled attached sheet on what already appears your order number. Don't forget to indicate your address on the back of the package.
Return address: Do you green SAV - 21 rue de la gaité - 92140 Clamart - France
NB: Don't send it as a registered package, nor by another carrier than your own local post office, otherwise the package would be automatically sent back to you. Choose the option to simply slide in a mailbox.
At the same time, proceed to the request of return on the website from your account and select the order corresponding to the article(s) you want to return. We shall answer it at the time of its treatment, but this doesn't prevent you from sending it by post in parallel.
The treating time depends on seasons, especially during August and during busy periods, but don't worry, it will be done in the safest automated way, so no need to ask us if we received your receipt, you'll just have to wait for our e-mail when it will be treated.
You have the possibility on the return sheet attached to the package to choose the return mode :
- by code to reorder with free shipping what ever you want. You can use this code serveral times, but you will get free shipping only once. The code will appear directly on your customer account, no more action is necessary to do, you can find it there, when you connect.
- or by refund.
We, by right, DYG can refuse any return that does not respect the return conditions above. Any messed, dirtied or washed article won't be accepted.