Refunds are automated via the bank, and are carried out on the means of payment used only for the payment.
For information, we do not intervene directly, we give the bank the information of the amount and the bank makes the refund in an automated way.
Please note that the customer is responsible for the accuracy of the information provided on his account before placing his order, such as the delivery address. DYG® can not be held responsible for lost orders due to incorrect address information entered by the customer.
Any order placed is definitive you can not cancel it, it enters a process and is not reversible.
Once received you can return the products according to our Return Conditions.
Prices are VAT included with the detail of VAT on the invoice.
Shipping cost are calculated regarding the place we will ship to you, you can read the details on the window before you valid the basket.
please take note than over 100 € you can get free shipping all over the world.
Shipping is through different ways, we ship through cubyn.com. You may receive an automatic email from cubyn.com who dispatches our boxes. Please check your spam inc case, to check the tracking number, any time online.
Shipping depends on the place you are, and cicumstances, like the strikes or anything else, so it shoulf be
in France within 4 to 5 days by normal post
in France within 2 to 3 days by chronopost
out of france in EU 5 to 8days
rest of the world 6 to 15 days
Don't worry, you have 14 days starting from the order reception date. You only have to follow the 2 instructions below:
Return through your local post office, at your own expense, the article(s) in the package. You just have to seal it with some tape and join the filled attached sheet on what already appears your order number. Don't forget to indicate your address on the back of the package.
Return address: Do you green SAV - 21 rue de la gaité - 92140 Clamart - France
NB: Don't send it as a registered package, nor by another carrier than your own local post office, otherwise the package would be automatically sent back to you. Choose the option to simply slide in a mailbox.
At the same time, proceed to the request of return on the website from your account and select the order corresponding to the article(s) you want to return. We shall answer it at the time of its treatment, but this doesn't prevent you from sending it by post in parallel.
The treatingd epends on seasons, especially during August and during busy periods, but don't worry, it will be done in the safest automated way, so no need to ask us if we received your receipt, you'll just have to wait for our e-mail when it will be treated.
You have the possibility on the return sheet attached to the package to choose the return mode :
- by code to reorder with free shipping what ever you want. You can use this code serveral times, but you will get free shipping only once. The code will appear directly on your customer account, no more action is necessary to do, you can find it there, when you connect.
- or by refund.
Any messed, dirtied or washed article won't be accepted.
If you have any question, join us on the online Chat.
Payment is made through visa, masterdcard and american express, all of systems are 3D SECURE.
To sale any doyougreen item online is not allowed anywhere in the world on any platform.